Refund policy

Effective Date: [Insert Date]

1. Warranty Policy

At Seikogems, we take pride in offering authentic and quality timepieces. To ensure customer confidence, our watches are covered under the following warranty terms:

Warranty Coverage
Seikogems provides a [1-year / 2-year] warranty from the date of purchase. This warranty covers manufacturing defects related to materials or workmanship under normal usage conditions.

What Is Not Covered
The warranty does not cover:

  • Damage caused by misuse, accidents, neglect, or improper handling

  • Water damage or exposure to extreme temperatures (unless the watch is specified as water-resistant)

  • Normal wear and tear, including battery life, straps, glass, or cosmetic aging

  • Damage caused by unauthorized repairs, servicing, or modifications

Warranty Claim Process
To initiate a warranty claim, please contact us at [Your Email Address] with:

  • Your order number

  • A clear description of the issue

  • Supporting photos or videos

Our team will guide you through the inspection, repair, or replacement process if the claim is approved.

2. Return Policy

Your satisfaction matters to us. If you are not fully satisfied with your purchase, you may request a return under the following conditions:

Eligibility for Returns

  • Returns are accepted within [14 / 30] days from the date of delivery

  • The watch must be unused, unworn, and in original condition

  • Original packaging, tags, and accessories must be included

Return Process
To start a return, email us at [Your Email Address]. Once approved, you will receive return instructions and a Return Authorization Number (RAN).

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service to avoid loss or damage

Refunds

  • Refunds are processed within 7–10 business days after inspection

  • Refunds are issued to the original payment method

  • Shipping charges are non-refundable

3. Exchanges

At this time, Seikogems does not offer direct exchanges.
If you wish to purchase another watch, please complete the return process and place a new order.

4. Contact Information

For warranty claims, returns, or general inquiries, please contact us:

Seikogems
[Your Address]
[City, US]
Email: [Your Email Address]
Phone: [Your Phone Number]

Last Updated: [Insert Date]

Button Label (as requested)

Seikogems