Shipping policy

Effective Date: [Insert Date]

At Seikogems, we aim to deliver your timepiece safely and efficiently. Please review our shipping policy below for details on order processing, shipping timelines, and delivery.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation

  • Orders are not processed or shipped on weekends or U.S. public holidays

  • You will receive a confirmation email once your order has been shipped

2. Shipping Locations

  • We currently ship within the United States

  • International shipping may be available for selected locations (if applicable)

3. Shipping Rates & Delivery Time

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Time (U.S.):

  • Standard Shipping: 5–10 business days

  • Expedited Shipping (if available): 3–5 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or high-demand periods.

4. Tracking Information

  • Once your order is shipped, a tracking number will be sent to your email

  • Tracking updates may take up to 24 hours to appear

5. Delays & Lost Packages

Seikogems is not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Incorrect or incomplete delivery addresses

If your order appears lost or delayed beyond the estimated delivery window, please contact us and we will assist you in resolving the issue.

6. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information at checkout.
Seikogems is not liable for orders shipped to incorrectly provided addresses.

7. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the packaging and product

We will review the issue and arrange a replacement or resolution if applicable.

8. Customs & Duties (If Applicable)

For any international shipments:

  • Customers are responsible for applicable customs duties or taxes

  • Seikogems is not responsible for delays caused by customs clearance

9. Contact Information

For shipping-related questions or concerns, contact us at:

Seikogems
[Your Business Address]
[City, State, United States]
Email: [Your Email Address]
Phone: [Your Phone Number]

Last Updated: [Insert Date]